Build a process for meaningful training that targets your business needs. Our training and education services help individuals and teams acquire the knowledge, skills and abilities to optimize performance.
- Course 200: Preventing Discrimination and Harassment
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- Course 200: Preventing Discrimination and Harassment
This module provides participants with a basic overview of anti-discrimination and harassment laws, including the Americans with Disabilities Act (ADA), ADA Amendments, and the Age Discrimination in Employment Act (ADEA). The module focuses on how managers and supervisors can identify conduct and actions that may result in allegations of discrimination and harassment. Participants will work with scenarios drawn from actual cases.
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- Course 201: People Skills: Managing Difficult Behaviors
In some cases, a person's contribution to the company outweighs their unproductive behaviors. These individuals require a unique approach to ensure they continue to perform well without negatively affecting their coworkers and overall productivity.
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- Course 201: People Skills: Managing Difficult Behaviors
In some cases, a person's contribution to the company outweighs their unproductive behaviors. These individuals require a unique approach to ensure they continue to perform well without negatively affecting their coworkers and overall productivity.
This course gives managers strategies and tactics for dealing with and positively confronting difficult people about their behaviors. Participants learn to recognize and address situational behaviors that interfere with performance.
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- Course 202: Employment Law for Managers
In an increasingly litigious society, managers need to know basic boundaries in various situations.
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- Course 202: Employment Law for Managers
In an increasingly litigious society, managers need to know basic boundaries in various situations.
This workshop provides a focused review of basic employment law issues regarding discrimination, harassment, and other critical employment law issues. Participants will learn how to lawfully manage performance and termination decisions without exposing the organization to liability and decreasing employee morale and productivity.
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- Course 203: The Business of Diversity and Inclusion
Learn to manage diversity and inclusion in a way that takes advantage of its inherent benefits such as out-of-the-box thinking and productive team dynamics.
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- Course 203: The Business of Diversity and Inclusion
Learn to manage diversity and inclusion in a way that takes advantage of its inherent benefits such as out-of-the-box thinking and productive team dynamics.
Diversity and inclusion positions a company for competitive advantage and success. Understand the link between organizational performance and diversity and inclusion and increase awareness of the many types of diversity and inclusion found in today's workplace. Participants will discover how to make diversity and inclusion a central part of an organization's strategy.
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- Course 204: Hiring for Success: Effective Attraction and Selection Strategies
Having the right talent in the right job is critical to your organization's success.
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- Course 204: Hiring for Success: Effective Attraction and Selection Strategies
Having the right talent in the right job is critical to your organization's success. This module presents a systems approach to effective attraction and selection. Topics include crafting an employee value proposition, branding, sourcing, recruiting, screening, interviewing and orienting new employees for success.
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- Course 205: Retention and Engagement Strategies
Upwards of 50% of workers say salary is not the most important reason they stay with or leave a job. Learn how to keep employees satisfied and eager to contribute.
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- Course 205: Retention and Engagement Strategies
Upwards of 50% of workers say salary is not the most important reason they stay with or leave a job. Learn how to keep employees satisfied and eager to contribute.
This course presents a systems approach on how to retain and engage talent once hired. Learn the critical elements that make a difference and the mistakes that cost a company dearly. Proven strategies will be addressed that drastically reduce turn-over, elevate corporate performance and increase employee engagement.
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- Course 206: Effective Conflict Resolution
Some disagreements in the workplace are positive, as it means people are exchanging ideas and strategies. But sometimes disagreements get out of hand and require that a manager step in and resolve the issue with authority and composure.
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- Course 206: Effective Conflict Resolution
Some disagreements in the workplace are positive, as it means people are exchanging ideas and strategies. But sometimes disagreements get out of hand and require that a manager step in and resolve the issue with authority and composure.
An unresolved conflict is a spiral that gathers momentum over time. Participants will learn and practice conflict resolution techniques that bring results. Techniques will address both the underlying problems and the repair of relationships.
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- Course 207: Leadership Development
Even "natural" leaders can benefit from leadership training as it relates to your company's specific goals and strategies.
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- Course 207: Leadership Development
Even "natural" leaders can benefit from leadership training as it relates to your company's specific goals and strategies.
How do you develop leaders in your organization? What are the competencies needed to lead in the future? Do you have an internal leadership selection process that identifies the best candidates? This workshop will address the many issues a company needs to consider in the growth and development of its leaders.
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- Course 208: Management Training
People are often promoted to management positions because they perform their tasks well. Managing people is an entirely different talent that many taskmasters haven't ever performed. This class is a "must" for anyone who works through others to get work done,
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- Course 208: Management Training
People are often promoted to management positions because they perform their tasks well. Managing people is an entirely different talent that many taskmasters haven't ever performed. This workshop is a "must" for anyone who works through others to get work done, on time, within budget, and at the highest quality.
Management Training is divided into two sections: 1) the discussion of core concepts and their application and 2) the demonstration and application of fundamental "people-skills." Participants will leave the workshop knowing their role and having the ability to develop SMART goals, delegate, give feedback, problem-solve, and much more.
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- Course 209: Developing Teams
Encouraging a group's productivity involves more than cheerleading. Learn to select the right mix of people, establish ground rules, and ensure the sum is greater than its parts.
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- Course 209: Developing Teams
Encouraging a group's productivity involves more than cheerleading. Learn to select the right mix of people, establish ground rules, and ensure the sum is greater than its parts.
A primer on team basics: types of teams, selection of team members, establishing ground rules, setting goals, developing relationships, "team spirit," accountability, the role of the team leader, communication with stakeholders, and group recognition.
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There's a fine line between supporting employees and encouraging them. Along this line is coaching. Learn when and how to use coaching techniques to supplement your management skills.
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There's a fine line between supporting employees and encouraging them. Along this line is coaching. Learn when and how to use coaching techniques to supplement your management skills.
Coaching involves the skills, processes, and knowledge to help employees maximize their potential in the face of continuous change and transition. When do you do it? What are the many styles of coaching? Why do managers fail to coach employees? How do you coach top performers? Participants will explore why coaching is done, when to apply coaching strategies, and how to coach employees to help them maximize their potential.
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- Course 211: Effective Performance Management
The annual review comes and goes, but ongoing performance management identifies successes and challenges as they occur, allowing employees to continuously improve and grow.
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- Course 211: Effective Performance Management
The annual review comes and goes, but ongoing performance management identifies successes and challenges as they occur, allowing employees to continuously improve and grow.
Analyze and address performance improvement using a systems approach. Participants will learn how to determine performance gaps, "calculate" cost consequences, and choose appropriate interventions.
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- Course 212: Equal Employment Opportunity
The Equal Employment Opportunity (EEO) workshop addresses basic EEO concepts.
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- Course 212: Equal Employment Opportunity
The Equal Employment Opportunity (EEO) workshop addresses basic EEO concepts. Part I of the workshop highlights EEO concepts: Title VII, unlawful harassment, protected classes, hiring employees, the Americans with Disabilities Act and amendments, as well as some case law relevant to each subject. Part II of the workshop discusses the concepts of diversity and cultural awareness and its relevancy to the workplace.
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- Course 213: Training Skills
Sometimes it's appropriate for a company's own managers to teach classes. But a great manager does not a great teacher make; this class goes over basic classroom presentation skills, to ensure that time is well spent and managers feel comfortable delivering the content to increase knowledge and skills.
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- Course 213: Training Skills
Sometimes it's appropriate for a company's own managers to teach classes. But a great manager does not a great teacher make; this class goes over basic classroom presentation skills, to ensure that time is well spent and managers feel comfortable delivering the content to increase knowledge and skills.
This overview course focuses on basic training skills such as training needs assessment, training design, delivery, and course evaluation. The course is highly interactive with small and large group activities, analyses, instruments, written exercises, demonstrations and practice in the classroom. Participants will receive an overview of the areas, skills and knowledge in which a trainer must be effective.
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- Course 300: Strategic Human Resource Management
Learn the elements that make up a solid HR plan and the steps for implementing it. This interactive course goes beyond the traditional operational and administrative functions of human resources management.
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- Course 300: Strategic Human Resource Management
Learn the elements that make up a solid HR plan and the steps for implementing it. This interactive course goes beyond the traditional operational and administrative functions of human resources management.
This course examines the vital strategic roles executives, managers, human resources leaders and employees must play to help their organizations achieve and sustain a competitive advantage. Participants learn the essentials of forging links between strategy and talent, facilitating talent reviews and action plans, and becoming a partner and advisor to the executive team, managers and employees.
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- Course 302: Conducting Effective Investigations
If you suspect an employee is breaking company policy or the law, there are certain procedures you follow to reach a quick and objective resolution.
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- Course 302: Conducting Effective Investigations
If you suspect an employee is breaking company policy or the law, there are certain procedures you follow to reach a quick and objective resolution.
This workshop provides the skills necessary to conduct effective internal investigations. Participants work through case studies to hone their investigative skills by learning how to develop an investigation plan, review documentation, interview witnesses, and reach objective conclusions.
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- Course 305: Advanced Management Training
Good managers know the basics; great managers know how to handle complex issues such as conflict resolution, employee engagement and performance coaching effectively. This class gives seasoned managers a chance to hone their skills and discover new approaches.
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- Course 305: Advanced Management Training
Good managers know the basics; great managers know how to handle complex issues such as conflict resolution, employee engagement and performance coaching effectively. This class gives seasoned managers a chance to hone their skills and discover new approaches.
How do you handle employee performance and relationship issues that need improvement and go awry? This workshop will cover: performance appraisal and improvement, the "checking" process, constructive feedback, employee counseling, progressive discipline and conflict resolution.
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- Course 306: Customer Service for Human Resources Professionals
HR touches all departments in the company, and many external forces as well. Find ways to serve each unique group.
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- Course 306: Customer Service for Human Resources Professionals
HR touches all departments in the company, and many external forces as well. Find ways to serve each unique group.
This introductory course provides the framework and basic skills to improve service quality and build positive customer relationships, both internally and externally. Participants will develop strategies to increase internal customer service delivery capacity and to consistently exceed customer expectations.
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Having someone who is not a direct supervisor to learn from can be an invaluable part of an employee's career. But developing a worthwhile mentoring program is more than just matching up people with similar personalities and goals.
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Having someone who is not a direct supervisor to learn from can be an invaluable part of an employee's career. But developing a worthwhile mentoring program is more than just matching up people with similar personalities and goals.
Learn how to establish an effective mentoring program that explores key questions: What is the purpose of a mentor program? Why do organizations need these programs? How do you orient mentors and protégés? What are the roles of a mentor? How do you pair a mentor with a protégé — is chemistry important? By addressing these questions, participants will explore models and techniques to develop mentoring programs that fit their organization's needs.
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- Course 402: Strategic Planning
Strategic Planning is not a once-a-year exercise, but a way of thinking, acting and learning that should filter through every project and initiative. This course focuses on developing and implementing strategic plans that get results.
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- Course 402: Strategic Planning
Strategic Planning is not a once-a-year exercise, but a way of thinking, acting and learning that should filter through every project and initiative. This course focuses on developing and implementing strategic plans that get results.
In this hands-on workshop, participants learn the elements of a strategic plan and how to facilitate its development. Learn how to develop a draft of a strategic plan based on your company's mission (purpose) and future vision.
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Can we help you optimize long-term performance through training & education? Give us a call
at 206.501.4350, send us an , or connect to learn more.
